PATIENT GUIDE & FAQs

As an international health centre, run by internationals like you, we not only speak your language but we also understand what it is like to live abroad. The Dutch healthcare system is likely to be different to what you are used to. We adapt to your needs where possible and offer extra services, such as a travel clinic, prevention health checks and much more. We also work with many international insurances and often can bill your insurance directly, so that you don’t have to deal with the hassle. Our services are all at the same location, with our GP Family practice, pharmacy, Polyclinic specialist care and dental clinic all under the same roof! 

For our GP Family practice, we have contracts with all Dutch insurances. For certain international insurances you will be asked to pay the bill yourself directly after the appointment, and then request reimbursement from your insurance.

For our Polyclinic, we have contracts with many international insurances and ONVZ Dutch insurance. For more information, click here.

All GP and pharmaceutical services are covered with Dutch insurance, although not always for 100%.  Insurance companies may apply deductions from your own risk (eigen risico).  For other services, such as physiotherapy, coverage is dependant on your personal policy. We recommend you check your individual insurance policy or ask your employer about their collective insurance policies for all details.

Please click on the following links for more on our billing and insurance information:

• GP consultations
• Polyclinic Specialist care
• Dental Clinic
• IHCH Pharmacy

You may have received the invoice directly if you are insured with a company with which we do not have a direct billing contract, or if you have not provided us with your insurance information. We only can send invoices to certain foreign insurances and ONVZ Dutch insurance. Please click on the below links in order to find out which insurers we have direct billing contracts with.

• GP consultations
• Polyclinic Specialist care
• Dental Clinic
• IHCH Pharmacy

The Dutch regulatory system differs from most other countries. In the Dutch hospital sector the system is that not directly after a visit but at the end of a treatment period -with a first treatment 3 months- all the variables of the actions like consultations, diagnostic tests, operations will be entered into a governmental supervised computer program that decides on the price that can be charged to the patient. This price depends largely on the overall diagnosis given, the so called DBC.

For more information about the DBC billing system, click here. 

The date in the invoice reminder is when the invoice was generated and sent through the secured messaging portal. This is not the date the appointment took place. For privacy reasons, we are unable to disclose the appointment date in the payment reminder.

Invoices are sent by secure email (KPN messenger zorg) in accordance with the GDPR law. You will receive an email from KPN messenger notifying you of our email. You will have to make an account with them if you do not already have one (instructions are provided in the email). If you cannot access the KPN messenger please contact our finance department. For GP invoices email adminihch@ezorg.nl, for Polyclinic invoices email ppwinfo@ezorg.nl 

The invoice was sent directly to your insurance who then partially paid the invoice. If you wish to have a copy of the invoice, you may email us at ppwinfo@ezorg.nl .Unfortunately, we cannot send a copy of the invoice automatically. We also do not have a separate invoice for patient shares, only a notification. This notification is sent as a normal email.

In the Netherlands, the wages of GP’s consist of a subscription fee (inschrijftarief) that covers the fixed costs of the GP practice (building costs, doctor’s assistants, administration, etc.). These costs are ongoing, which is why you pay the subscription fee once a year -even if you have visited a GP or not. In addition to the subscription fee, there is a consultation fee that is charged only when you have an appointment with the GP. 

There is an exception to this rule for transient (passant) patients who require medical attention, but are not residents of the Netherlands or live in another town. These patients pay only a consultation fee, but at approximately three times the standard fee.

For more information about the inscrijftarief, click here.