POLYCLINIC BILLING
For more information about the DBC billing system for medical specialists in the Netherlands, please watch the following video:
If you wish to discuss a bill payment from a Polyclinic Specialist visit please contact the finance admininistration team on 070 306 5100 or email polybilling@ihch.nl
- We require that you register with us online before visiting a specialist at our Polyclinic (Polikliniek Prins Willem (PPW))
- Please email us at ihchinfo@ezorg.nl if any of your details change in the future.
- Our specialist services are generally covered by insurance companies but please be aware that your reimbursement may not be 100%. Please check with your insurance company before booking an appointment, in order to determine your exact level of coverage.
- We use a secure mail correspondence service to send you your invoices in accordance with the GDPR rules.
- If you reside outside of the Netherlands you will be required to pay for your specialist consultation on the day of your appointment.
Specialist consultation fees
All invoices issued by the Polikliniek Prins Willem (IHCH Polyclinic) comply with the Dutch billing system. In The Netherlands, professional fees for specialist care are most likely based on a different system than the one in your home country.
All polyclinic fees are based on DBC (diagnosis-treatment combination) codes that other healthcare facilities in the Netherlands also use. During your initial visit, the specialist makes a preliminary diagnosis which is connected to a specific DBC. Your treatment and follow up visits during a period of up to four months, fall under that specific DBC. DBC codes follow the rules and regulations set up by the NZa (Dutch Health Authority). Therefore, in many cases you / your insurance company will only receive the bill 3-4 months after your first appointment with the specialist. To find out more about the DBC system click here.
Dutch Insurance
Referral letter
If you are insured with a Dutch insurance, and wish to see a specialist, we strongly advise that you speak to your GP and request a referral. Without a GP referral, your insurance will likely not cover the costs of the specialist consultation fees.
If you do not have a referral letter, you may still make an appointment with a specialist at our polyclinic but it is likely that your insurance company will not reimburse you.
Coverage for Polyclinic Invoices with Dutch Insurance Policies
We do not have a billing contract with any Dutch insurance for medical specialist consultations.
Please note that it is your insurance provider who determines whether and how much of your Polyclinic invoice will be reimbursed to you, based on the terms of your insurance policy. For this reason, we strongly advise all patients to contact their insurer directly before booking an appointment at our Polyclinic, to avoid unforeseen costs to you. This means that your reimbursement could be partial, total or that you may not receive any reimbursement at all. This is determined solely by your insurance provider, which is why it is important that you check this in advance yourself.
In addition, you are also responsible for paying your ‘eigen risico’ (own risk / deductible), as is standard practice in the Netherlands.
- Restitutie Policy: If you have a Restitutie (reimbursement) policy, you have the freedom to choose your doctor. In this case, the reimbursement for invoices from non-contracted parties, like our polyclinic, will generally be higher.
- Natura Policy: With a Natura policy, your insurer will direct you to selected doctors and clinics. Reimbursements for non-contracted services will likely be lower compared to a Restitutie policy.
You can find specific reimbursement limits for non-contracted healthcare providers on the insurance company’s website.
Recommendation
We recommend that all patients choose a Restitutie policy rather than a Natura policy to ensure higher reimbursement rates for treatments at our polyclinic.
Foreign / International Insurance Cover
Please present a valid copy of your insurance card before your first appointment with us.
Direct billing agreements
To help simplify the billing process for you, we have negotiated direct billing agreements with:
- Cigna Benelux (formerly Vanbreda)
- Cigna Global (Shell employees only)
- MSH (International Criminal Court employees and ARAMCO)
- Allianz (NATO and Iran Tribunal employees only)
- European Health Insurance Card (EHIC) holders
Your insurance company should provide you with an overview of any bills they have paid to us on your behalf. Please settle any co-payments with us as soon as possible if you are not reimbursed in full by your insurance company.
Guarantee of Payment (GOP)
We currently accept a Guarantee of Payment (GOP) from the following insurance providers:
- SOS International
- SOS Tricare
- Healix
- Tourist Support Holland (TSH)
- Celta Assistance
- United Healthcare Insurance
It is important that we receive the GOP with all relevant details via email before an appointment is booked.
Please also contact us via email at ihchinfo@ezorg.nl if you have a GOP from a company not listed above.
Other international insurances
If your insurance company is not listed above, we will send the bill directly to you once your treatment has been completed. Please settle your invoice directly with us upon receipt. Once you have paid us, you can submit the invoice to your insurance for reimbursement.
Residing outside of The Netherlands
Please be aware that if you are living outside of The Netherlands, you will be required to pay for your specialist consultation on the day of your appointment.
GDPR and your Privacy
In accordance with the GDPR (General Data Protection Regulation) all IHCH correspondence, including invoices, are sent by email through a secure portal provided by KPN Zorg Messenger.
You have to first sign up and create an account with KPN Zorg Messenger as instructed in the first email you receive from us before you can view the content.
Cancellations
Please familiarize yourself with our cancellations policy. We adhere to a strict 24-hour No-show / Late cancellation policy. Therefore, please be aware that unless we receive at least 24 hours notice by emailing us prior to the cancellation of an appointment with one of our medical professionals, you will receive an invoice and be charged a No-show / Late cancellation fee.