BILLING & CANCELLATIONS

The Dutch system for medical billing can be different to that of other countries. Depending on your insurance, and what policy you have, there are many variables that can affect whether we bill you or your insurance company directly, whether your insurance covers the full or only partial costs, whether you require a referral letter from your GP to see a specialist, etc. To find out more about Dutch insurance and how the Dutch healthcare system works, follow this link.

To find out more about our billing procedure, please select which department the invoice relates to:

• Billing for the GP/Family Practice
• Billing for the Polyclinic / Specialist medicine
• Billing for the Dental Clinic
• Billing for the Pharmacy

Price List Polyclinic

We update our Polyclinic price list yearly, in accordance with the national price changes. To find the latest Polyclinic price list click here.

Annual registration fee

Please be aware that for non-Dutch insured patients, an annual registration fee, renewable each year, may apply. The registration fee or inschrijftarief is common in The Netherlands to cover the regular running costs associated with operating a medical practice. The fee is per registered family member (registered for GP / all medical services) and is usually reimbursed by insurance companies. Please contact us via email adminihch@ezorg.nl if you would like further information.

GDPR and your Privacy

In accordance with the GDPR (General Data Protection Regulation) all sensitive data, including medical and financial information are submitted to your personal secure portal provided by KPN Zorg Messenger.

You have to first sign up and create an account with KPN Zorg Messenger as instructed in the first email you receive from us, before you can view the content.  Thereafter, please login to view your details.

In accordance with our obligation to comply with the GDPR, unfortunately we are unable to send sensitive data unsecure.

Cancellations

Please familiarise yourself with our cancellations policy. We adhere to a strict 24-hour No-show / Late Cancellation policy.  Therefore, please be aware that unless we receive at minimum, 24 hours notice by emailing prior to the cancellation of an appointment with one of our medical professionals, you will receive an invoice and be charged a No-show / Late cancellation fee.

If you have any queries about a No-Show / Late Cancellation invoice that you may have received, please email us as soon as possible at:  adminihch@ezorg.nl