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Dear Patients,

The Polyclinic telephone lines will now close at 16:00 pm.  This means you can call us anytime between 08:00 am and 16:00 pm, Monday through Friday. Our emergency line remains open throughout the day from 08:00-17:00.

To cancel appointments and for administrative requests you can email us at This includes requesting medical results, cancelling appointments, updating your personal details, etc.

Should you wish to request a repeat prescription you can use our form on our website.

We thank you for your understanding and cooperation!

Kind regards,

Polyclinic team

International Health Centre the Hague





Do you have a non-medical related query? Chat with us!

You can now contact us via the chat function on the website. This can be found on the bottom right corner of each page of the website. 

We aim to respond within a few minutes during normal working hours.

You can also select to send us an email ticket (for example, in the evenings or weekends) which will be answered  as soon as possible the following working day. To protect your privacy please refrain from sharing personal or medical information via the chat. This includes your date of birth, medical conditions, social security number, etc.




Updates over Monkeypox – Frequently asked questions

1) What is Monkeypox and what are the most common symptoms?

Monkeypox is a rare disease caused by an infection with the monkeypox virus. The possible symptoms (even though they are not always present) include: fever, headache, muscle pain, swollen lymph nodes, chills, tiredness. A few days after the fever, a skin rash with blisters appears. The blisters will eventually dry up and form a crust. The rash usually starts on the face and then spreads to the whole body.

2) When should I contact my GP or the sexual health clinic about specific symptoms?

  • If you have blisters on your body, especially if the first blisters formed are located in the area around your anus, genitals or face;
  • If you have had any contact (including sexual contact) with someone who has monkeypox within the past three weeks;
  • If young children develop these symptoms, it almost always indicates a chickenpox infection. Therefore, there is no need for you to contact your GP unless you were in Central or West Africa in the past three weeks, or had direct contact with someone who has monkeypox within the past three weeks.

3) Is there any treatment or medicine for monkeypox?

There is a registered medicine authorised for treating monkeypox in patients admitted to the hospital with severe symptoms, however, it is not yet available in the Netherlands. The smallpox vaccine can also be used for monkeypox, both in the first few days after possible exposure to the monkeypox virus (post-exposure prophylaxis), and also preventively to protect people who have a higher risk of infection (currently, only laboratory workers working in high-risk laboratories with the monkeypox virus are vaccinated preventively). *We currently DO NOT administer monkeypox (smallpox) vaccinations at the International Health Centre.

More information:

More information about Monkeypox can be found on the RIVM website: 

We have had reports of some patients waiting for very long periods of time on the phone lines and unfortunately the call never connects to an assistant. We are working with our telephone service provider to identify the cause of this issue to resolve it as soon as possible. 

Should you have been waiting on the phone for more than 45minutes, it is likely that this is the case. If you are calling the GP practice, please send us an email at with your name and telephone number so that we can call you back. For emergencies please select the emergency line. For the Polyclinic please email

We apologize for the inconvenience this may cause you and we greatly appreciate your patience while we work on resolving this issue.


The national GPs union have organized a protest against the ever increasing and already over demanding workload and associated work pressure that GPs all over the Netherlands face.

The demonstration will take place on Friday July 1st 2022 in the afternoon from 13:00pm. 
This means that the GP practice will only be open for emergency appointments and emergency telephone calls on 01-07-22 from 13:00 – 17:00 pm. 

Normal working hours will resume on Monday 4th of July at 08:00 am. 

For more information about the demonstration visit this website (in Dutch).

We thank you for your understanding.



Want a website you can trust to give you reliable medical advice and answers to your medical questions? is the new English version of the much used website. The site information is developed and maintained by the Dutch College of GPs. The information is up-to-date in line with the medical guidelines used by GPs all over the Netherlands. 

Please note that since this website is new and still under development, not all topics are yet available. 


Dear Patients,

Our GP Family practice telephone lines have been extremely busy lately and it is our priority to improve our reachability. In addition to more staff, one of the changes coming into effect this April to make the process quicker and more streamlined, is an updated telephone menu option. This includes the option to request a repeat prescription by leaving a voice message on our dedicated voicemail. It is still preferable to use the webform on our website but if you are unable to use the webform you can leave us a voicemail which will be listened to and processed as soon as possible. This way, you won’t need to wait on the telephone line for an available assistant to fill your prescription request.

Additionally, we urge you to file all administrative requests via our general email address This includes requesting medical results, cancelling appointments, updating your personal details, etc.

Our GP Family practice telephone opening hours are from 08:00-11:00 and from 11:30 to 16:00. Our emergency line for life threatening conditions remains open throughout the day from 08:00-17:00.

We hope that by implementing all these changes we are able to lessen the strain on the telephone line and medical assistants.

We thank you for your patience and understanding!

Kind Regards,

GP Family Practice team

International Health Centre the Hague





A healthy mouth and a healthy body go hand in hand. At the IHCH dental clinic we recognize that preventing dental issues is the best way to achieve great oral health in the first place! That is why we now offer dental prevention appointments with a dental prevention specialist. 
But what is preventive dentistry?
In short, it is the practice of caring for your gums and teeth to keep them healthy. It emphasizes the importance of daily practices and ongoing hygiene procedures to prevent dental problems. By practicing good oral hygiene at home and seeing your hygienist/preventive assistant regularly, you can help keep your gums healthy for a lifetime.

Maintaining oral health is important, and a focus on preventive dental care and the advice of your dentist, can help you stay happy and healthy.

A preventive dental visit can include the following: 

  • A professional who will talk to you about medically approved products for dental care. Moreover, they always give additional information such as the right technique to clean your teeth and mouth, and a proper diet to follow.
  • Performing a dental plaque color test.
  • Measuring the condition of the gums.
  • Removal of plaque and tartar above the gums in deeper pockets.
  • Polishing the teeth.
  • Applying dental protective agents, such as fluoride, sealants for children.
  • Giving oral hygiene instructions and education about proper dental care, such as the use of toothpicks, brushes and mouthwashes.

To book a dental appointment, please call (070) 306 5100 and select the Dental Care Department. For information please email us at


You may have noticed what looks like a new vending machine in the small garden around the corner from our main entrance. We know it may not always be possible for you to make it to our pharmacy during our opening times. Therefore we have recently introduced a very handy device: a Pharmaself24 machine. This device is open 24/7, so you can access your prescribed medicine/s at any time. It can be reached via the facade of our building, in the small garden, around the corner from the main entrance.

As soon as your medicines are ready, you will receive a confirmation and pick-up code via email or text message.

How does it work?

As soon as your medicines are ready, we will put them in this dispenser. Immediately afterwards, an email or text message is sent to the customer. This email contains a numeric code that you use to remove the medication from the device. The device has a touchscreen. At the top left you will find the button ‘language’ so that you can change the language to English.

In addition to the code you received by email, the device also asks for the first digits of your date of birth. If you are born on the 4th of July 1966 for example, you have to fill in 0407.

Please ensure we have have your correct email address and telephone number so that you can receive this code. Unfortunately not all medicines are suitable to be dispensed via the Pharmaself24. You will be notified by the pharmacy to pick these up during our opening times at the pharmacy itself if this is the case.

For questions, please contact the pharmacy on 070 306 5122, and they will be happy to assist you.


The ever evolving field of medical technology, especially with regards to early cancer detection, is helping us get closer to the goal of reducing cancer mortality rate. One of these technologies helping us with early skin cancer detection, when the majority of cases are still completely curable, is called mole-mapping. Our dermatologist Dr Houtappel explains “One of the challenges with skin cancer is early detection. Many of us have moles or skin lesions, and although we may check them from time to time, we can’t accurately remember what their exact size, shape or colour was a few months ago, let alone a year ago. Fortunately with technological advances in high-resolution cameras we have found a great solution. It is quick, easy, and completely painless and can help detect cancerous moles that are evolving slowly enough that could go unnoticed.

Here are 5 reasons to get started with mole-mapping:

  1. Mole mapping keeps high-resolution images of your moles, and therefore new, changing or growing ones can be identified much earlier than by relying on your or your doctor’s memory.
  2. The computer-assisted camera flags suspicious moles, which can then be magnified to determine whether it looks cancerous.
  3. Mole-mapping can reduce the risk of unnecessarily removing a healthy mole, because the magnified camera and change tracking over time can help determine whether that mole is indeed healthy.
  4. If you move country, change doctors, or simply would like to check for yourself what your moles looked like at your last appointment, you will be given all the photos on a USB stick to take with you to your next dermatologist or mole mapping facility.
  5. Mole-mapping is completely painless and still ensures that your dermatologist can focus on moles that look suspicious.


How often do you need to get your moles checked?

We recommend once per year if no suspicious moles were identified at your last check. For suspicious moles, we advise you to get them checked after 3-6 months.

Is mole mapping for everyone?

Mole mapping is particularly suitable if you have an increased risk of skin cancer, defined as:

–          Multiple moles (50 or more) or large moles

–          Personal or family history of skin cancer

–          Pale skin that burns easily in the sun

–          History of severe sunburns or a lot of sun exposure

–          A suppressed immune system 

What does mole mapping cost?

The cost is € 295 for your first mole mapping, and € 195 for subsequent/follow up visits. If you are already seeing our dermatologists for mole related issues, the cost is € 150. Please be aware that Dutch insurances do not cover the costs of mole mapping but many international insurances do. Please check with your insurance to know whether this would be covered.

If you have questions about mole-mapping, or would like to book an appointment, please email our Polyclinic at or call 070 306 5111 and select the option for the Polyclinic.

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