Important Information Regarding Service Changes
Subject: Important Information Regarding Service Changes
Dear patients,
We would like to inform you about upcoming changes in the accessibility of our general practitioner services via the telephone, along with additional details about what to expect during this transition period.
What is Changing?
Our telephone accessibility will be as follows:
- For general inquiries and non-life-threatening medical concerns, we will be available from 08:00 to 11:00 AM and from 11:30 to 12:30 PM (select option 3 in the menu for the general practitioner).
- For life-threatening medical concerns, we will be available from 08:00 to 17:00 PM (select option 1 in the menu for the general practitioner).
Why This Change?
This adjustment allows us to enhance our patient service and focus on both routine and urgent healthcare inquiries. Additionally, we will be able to train our medically trained assistants more freely to improve the quality of healthcare we can provide.
What Can You Expect?
During the new telephone operating hours, we will have extra personnel in place to facilitate a smooth transition. We appreciate your understanding and cooperation during this change. To streamline our services, we kindly request that all administrative requests, such as requesting laboratory results, canceling appointments, address changes, etc., be submitted via email. For prescription refills, an online option is available on our website.
Pilot Program and Future Appointments via the Website
This initiative is initially launched as a pilot program, and we will closely monitor your feedback. As part of our ongoing efforts to improve our services, we are also exploring the possibility of scheduling future appointments online through our website. We will keep you informed of further developments in this regard.
If you have any questions or concerns, please do not hesitate to contact us. We appreciate your understanding and cooperation as we strive to enhance your healthcare experience.
Best regards,
International Health Centre the Hague