Subject: Telephone Lines

Dear patients,

We are glad to inform you that our telephone lines are back to normal hours.

Our telephone accessibility will be as follows:

• For general inquiries and non-life-threatening medical concerns, we will be available from 08:00 to 11:00 AM and from 11:30 to 16:00 PM (select option 3 in the menu for the general practitioner).
• For life-threatening medical concerns, we will be available from 08:00 to 17:00 PM (select option 1 in the menu for the general practitioner).

We highly appreciate your understanding and cooperation during the period that we implemented a half day opening of our telephone lines. To streamline our services, all administrative queries, such as requesting laboratory results, canceling appointments, address changes, etc., be submitted via email. For prescription refills, an online option is available on our website.

Pilot Program and Future Appointments via the Website

As part of our ongoing efforts to improve our services, we are also exploring the possibility of scheduling future appointments online through our website. We will keep you informed of further developments in this regard.

If you have any questions or concerns, please do not hesitate to contact us. We appreciate your understanding and cooperation as we strive to enhance your healthcare experience.

Best regards,

International Health Centre the Hague