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Subject: Telephone Lines

Dear patients,

We are glad to inform you that our telephone lines are back to normal hours.

Our telephone accessibility will be as follows:

  • For general inquiries and non-life-threatening medical concerns, we will be available from 08:00 to 11:00 AM and from 11:30 to 16:00 PM (select option 3 in the menu for the general practitioner).
  • For life-threatening medical concerns, we will be available from 08:00 to 17:00 PM (select option 1 in the menu for the general practitioner).

We highly appreciate your understanding and cooperation during the period that we implemented a half day opening of our telephone lines. To streamline our services, all administrative queries, such as requesting laboratory results, canceling appointments, address changes, etc., be submitted via email. For prescription refills, an online option is available on our website.

Pilot Program and Future Appointments via the Website

As part of our ongoing efforts to improve our services, we are also exploring the possibility of scheduling future appointments online through our website. We will keep you informed of further developments in this regard.

If you have any questions or concerns, please do not hesitate to contact us. We appreciate your understanding and cooperation as we strive to enhance your healthcare experience.

Best regards,

International Health Centre the Hague





The Netherlands is currently experiencing an influenza (flu) epidemic. There is a great increase in the number of people suffering with flu-like symptoms, that are identified as influenza. Flu-like symptoms can also be due to Covid-19, RS-virus or rhinovirus.

Symptoms can include a runny nose, sore throat, dry cough, cold chills, muscle acles, tiredness and a fever up to 39 C or higher.

How to reduce your risk of getting upper respiratory infections:

The advice is the same as with Covid-19; wash or sanitize your hands frequently, maintain social distancing, cough or sneeze in your elbow or tissue, and isolate from others if you develop symptoms. This is particularly important to avoid passing on the virus to vulnerable people such as babies and children, older people and those that are immune compromised.

If you develop symptoms:

  • Isolate from others as much as possible
  • Do a self-test to check whether the symptoms are due to Covid-19
  • Drink enough fluids to stay hydrated
  • Take paracetamol if you are suffering with symptoms
  • Rest and take it easy, but get out of bed a few times a day at least for a short walk around the house
  • Don’t exercise if you have a fever. Take 1-3 days rest after your fever is gone.

It may be that you feel quite unwell and need to stay in bed for a few days. It may also be that you don’t suffer too many symptoms. Usually, the fever improves within 3-5 days. It can take 1-3 weeks before you feel fully recovered. Some people do become worse and develop a lung infection or need to be admitted to hospital.

Contact your GP or the out-of-hours GP service if you have the flu and notice one or more of the following:

  • You are getting increasingly sicker
  • You become short of breath or have increasing difficulty breathing
  • You fainted
  • You have chest pain
  • You have become drowsy or confused

Call your doctor if you have the flu and 1 or more of these apply to you:

  • You drink very little or urinate very little
  • You developed a fever again after you have had no fever for a few days
  • You have low immunity due to an illness or medicines such as chemotherapy
  • You have a serious disease of your heart and blood vessels
  • You have a serious lung disease such as severe asthma or severe COPD
  • You have kidney disease that makes your kidneys work less well
  • You have a liver disease that causes your liver to work poorly

The assistant will first ask you questions about how bad your complaints are. If necessary, the doctor will examine you.

For more information visit (in Dutch) or the RIVM website 

Kind regards,

International Health Centre the Hague





Dear Patients,

The IHCH will be closed on Monday 26th December. All other days (except weekends) we are open.

Please note that the phone lines for the dental clinic will close at 16:00 (instead of 17:00) from Friday 23rd December until Friday 30th December. On Monday 2nd January 2023 the phone lines will resume usual opening times. For out-of-hours dental emergencies contact Dental 365

The GP practice, Polyclinic and Pharmacy phone lines remain unchanged throughout this period.

We thank you for your understanding and cooperation, and wish you all a wonderful and healthy festive period.

Kind regards,

International Health Centre the Hague






Want a website you can trust to give you reliable medical advice and answers to your medical questions? is the new English version of the much used website. The site information is developed and maintained by the Dutch College of GPs. The information is up-to-date in line with the medical guidelines used by GPs all over the Netherlands. 

Please note that since this website is new and still under development, not all topics are yet available. 


Dear Patients,

The Polyclinic telephone lines will now close at 16:00 pm.  This means you can call us anytime between 08:00 am and 16:00 pm, Monday through Friday. Our emergency line remains open throughout the day from 08:00-17:00.

To cancel appointments and for administrative requests you can email us at This includes requesting medical results, cancelling appointments, updating your personal details, etc.

Should you wish to request a repeat prescription you can use our form on our website.

We thank you for your understanding and cooperation!

Kind regards,

Polyclinic team

International Health Centre the Hague





Updates over Monkeypox – Frequently asked questions

1) What is Monkeypox and what are the most common symptoms?

Monkeypox is a rare disease caused by an infection with the monkeypox virus. The possible symptoms (even though they are not always present) include: fever, headache, muscle pain, swollen lymph nodes, chills, tiredness. A few days after the fever, a skin rash with blisters appears. The blisters will eventually dry up and form a crust. The rash usually starts on the face and then spreads to the whole body.

2) When should I contact my GP or the sexual health clinic about specific symptoms?

  • If you have blisters on your body, especially if the first blisters formed are located in the area around your anus, genitals or face;
  • If you have had any contact (including sexual contact) with someone who has monkeypox within the past three weeks;
  • If young children develop these symptoms, it almost always indicates a chickenpox infection. Therefore, there is no need for you to contact your GP unless you were in Central or West Africa in the past three weeks, or had direct contact with someone who has monkeypox within the past three weeks.

3) Is there any treatment or medicine for monkeypox?

There is a registered medicine authorised for treating monkeypox in patients admitted to the hospital with severe symptoms, however, it is not yet available in the Netherlands. The smallpox vaccine can also be used for monkeypox, both in the first few days after possible exposure to the monkeypox virus (post-exposure prophylaxis), and also preventively to protect people who have a higher risk of infection (currently, only laboratory workers working in high-risk laboratories with the monkeypox virus are vaccinated preventively). *We currently DO NOT administer monkeypox (smallpox) vaccinations at the International Health Centre.

More information:

More information about Monkeypox can be found on the RIVM website: 

We have had reports of some patients waiting for very long periods of time on the phone lines and unfortunately the call never connects to an assistant. We are working with our telephone service provider to identify the cause of this issue to resolve it as soon as possible. 

Should you have been waiting on the phone for more than 45minutes, it is likely that this is the case. If you are calling the GP practice, please send us an email at with your name and telephone number so that we can call you back. For emergencies please select the emergency line. For the Polyclinic please email

We apologize for the inconvenience this may cause you and we greatly appreciate your patience while we work on resolving this issue.


The national GPs union have organized a protest against the ever increasing and already over demanding workload and associated work pressure that GPs all over the Netherlands face.

The demonstration will take place on Friday July 1st 2022 in the afternoon from 13:00pm. 
This means that the GP practice will only be open for emergency appointments and emergency telephone calls on 01-07-22 from 13:00 – 17:00 pm. 

Normal working hours will resume on Monday 4th of July at 08:00 am. 

For more information about the demonstration visit this website (in Dutch).

We thank you for your understanding.


Dear Patients,

Our GP Family practice telephone lines have been extremely busy lately and it is our priority to improve our reachability. In addition to more staff, one of the changes coming into effect this April to make the process quicker and more streamlined, is an updated telephone menu option. This includes the option to request a repeat prescription by leaving a voice message on our dedicated voicemail. It is still preferable to use the webform on our website but if you are unable to use the webform you can leave us a voicemail which will be listened to and processed as soon as possible. This way, you won’t need to wait on the telephone line for an available assistant to fill your prescription request.

Additionally, we urge you to file all administrative requests via our general email address This includes requesting medical results, cancelling appointments, updating your personal details, etc.

Our GP Family practice telephone opening hours are from 08:00-11:00 and from 11:30 to 16:00. Our emergency line for life threatening conditions remains open throughout the day from 08:00-17:00.

We hope that by implementing all these changes we are able to lessen the strain on the telephone line and medical assistants.

We thank you for your patience and understanding!

Kind Regards,

GP Family Practice team

International Health Centre the Hague





A healthy mouth and a healthy body go hand in hand. At the IHCH dental clinic we recognize that preventing dental issues is the best way to achieve great oral health in the first place! That is why we now offer dental prevention appointments with a dental prevention specialist. 
But what is preventive dentistry?
In short, it is the practice of caring for your gums and teeth to keep them healthy. It emphasizes the importance of daily practices and ongoing hygiene procedures to prevent dental problems. By practicing good oral hygiene at home and seeing your hygienist/preventive assistant regularly, you can help keep your gums healthy for a lifetime.

Maintaining oral health is important, and a focus on preventive dental care and the advice of your dentist, can help you stay happy and healthy.

A preventive dental visit can include the following: 

  • A professional who will talk to you about medically approved products for dental care. Moreover, they always give additional information such as the right technique to clean your teeth and mouth, and a proper diet to follow.
  • Performing a dental plaque color test.
  • Measuring the condition of the gums.
  • Removal of plaque and tartar above the gums in deeper pockets.
  • Polishing the teeth.
  • Applying dental protective agents, such as fluoride, sealants for children.
  • Giving oral hygiene instructions and education about proper dental care, such as the use of toothpicks, brushes and mouthwashes.

To book a dental appointment, please call (070) 306 5100 and select the Dental Care Department. For information please email us at

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