ADMINISTRATIVE MEDICAL ASSISTANT

Job Vacancy: Administrative Medical Assistant
Department: Patient Relations / Health Checks & Lifestyle Department
Type: Full-time (minimum of 32 hours)

IHCH (International Health Care Centre) is seeking a dedicated and organized Administrative Medical Assistant to join our team. In this role, you will provide essential administrative support to our medical staff, ensuring the smooth operation of our healthcare services. If you are detail-oriented, proactive, and thrive in a dynamic healthcare environment, we encourage you to apply.

Key Responsibilities:

• Perform general administrative duties such as answering phones, scheduling appointments, and managing patient records.
• Assist with patient intake, including verifying personal information and updating medical histories.
• Coordinate communication between patients, medical professionals, and the finance department.
• Process billing and payments.
• Maintain accurate, up-to-date patient files and medical documentation.
• Handle incoming correspondence (emails, phone calls, etc.) and direct inquiries to the appropriate departments.
• Provide administrative support for healthcare professionals as needed.
• Ensure compliance with all relevant medical and privacy regulations (GDPR)

Qualifications:

• Degree in communications or equivalent; additional certifications in healthcare administration or a related field preferred.
• Previous experience in a medical office or healthcare setting is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, etc.) and familiarity with medical office software.
• Excellent English communication skills (both written and verbal).
• Knowledge of Dutch language is a plus.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and effective time management skills.

What We Offer:

• Work in a collaborative and supportive healthcare environment.
• Opportunity for professional growth and development.
• Competitive salary and benefits package.
• Flexible working hours and work-life balance.

In addition, we offer the following benefits:

• 8% statutory holiday allowance paid in May (in line with the CAO).
• End-of-year bonus paid at the end of the year (in line with the CAO).
• 190 holiday hours per annum for a full-time equivalent (FTE), plus public holidays.
• A pension contribution.
• Complimentary coffee and fresh fruit in our spacious, bright staff canteen.
• Bike loan scheme.
• Training, learning, and development budget to help you reach your full potential.

About Us:

The International Health Care Centre The Hague (IHCH) is a dynamic medical centre that offers primary, paramedical, pharmaceutical, dental, and medical specialist care—all under one roof. Our services are tailored to meet the specific needs of a diverse patient community, including expatriates, internationals, and Dutch citizens in The Hague and surrounding areas.

With a large team of approximately 135 staff members from 35 nationalities, IHCH boasts a unique international character, with English and other languages spoken across the GP, Polyclinic, Prevention, Patient Relations, Pharmacy, and Dentistry departments.

How to Apply:

Please send your CV and a cover letter outlining your qualifications and experience to Randy R. Locquiao at r.locquiao@ihch.nl and hr@ihch.nl. Only shortlisted candidates will be contacted for an interview.

We encourage applicants already residing in the Netherlands with the correct diplomas and experience to apply for this role. We will be conducting interviews on a rolling basis, so early applications are encouraged.